Data Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you register, play or otherwise interact with BigBangBet. We take your privacy seriously and aim to be clear about what data we hold, why we need it and how you can manage it.

Types of data we collect

We collect several categories of information to operate the account and deliver services safely and legally.

Personal data

This includes name, date of birth, address, email, phone number, identity documents submitted for verification, and payment details provided to process deposits and withdrawals.

Technical data

We record device information, IP address, browser type, operating system, device identifiers, and connection data to help with security, troubleshooting and to improve the site on mobile and desktop.

Transactional data

We keep records of deposits, bets, game activity, withdrawals and any promotional activity on your account to manage payments, account history and compliance checks.

How we use your information

Your data is used to create and maintain your account, process payments, verify identity, prevent fraud and money laundering, and to provide customer support. We also use information to monitor responsible gambling tools and to comply with legal obligations. Where you consent, we may use contact details to send marketing communications; you can opt out at any time.

Data protection practices

We protect information with technical and organisational measures including encryption in transit, access controls, and regular security reviews. Only authorised staff and service providers have access to personal data on a need-to-know basis. We train our teams on data handling and confidentiality to reduce the risk of unauthorised access.

Cookies and tracking technologies

We use cookies and similar tracking technologies to remember preferences, support secure login, and analyse site performance. Some cookies are necessary for the service; others are optional and used for analytics or marketing. You can manage cookie preferences through your browser or via the site settings.

User rights

You have rights to access your personal data, request correction of inaccuracies, ask for deletion where we are not required to retain it, and request restrictions on processing. You may also object to certain processing and request data portability where applicable. We will respond to legitimate requests in line with applicable law.

Access, correction and deletion of data

To see or update the personal information we hold, contact our privacy team. We will verify your identity before making changes. If you request deletion, we will remove your personal data except where we must retain records for legal, regulatory or legitimate business reasons such as fraud prevention or tax and accounting requirements.

Information sharing and third parties

We share data with payment processors, identity verification services, customer support platforms and technical providers who help deliver the service. We may also disclose information to comply with legal or regulatory requests, or to protect the safety and security of users. All third parties are contractually required to handle data appropriately.

Privacy policy updates

We may update this policy from time to time. Significant changes will be posted on the site and, where appropriate, notified by email. For questions or privacy requests contact [email protected].