Contact Our Support Specialists
Need a hand? Our support team is ready to help with questions, account-related issues, technical concerns or general feedback. We offer quick, friendly assistance via live chat, email and phone, and can guide you through verification, deposits, withdrawals, account security and responsible gambling options. For urgent account matters use live chat or phone; for documents and payments please email the relevant department and we’ll respond promptly. If you prefer, use the in-account help centre for step-by-step guides and FAQs.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat and email, available for account help) |
| General enquiries | [email protected] (business queries and general site questions) |
| Affiliate enquiries | [email protected] (partner team, commission enquiries) |
| Phone | +44 20 7946 0831 (call for urgent issues and verification) |
| Working hours | Live chat 24/7; Email Mon-Fri, 09:00-18:00 (UK time) |
Email Assistance
For detailed requests, account issues or to send documents, please use email as your preferred contact method. Send your message to [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details. This helps us process enquiries faster and avoid delays when verifying information.
Send Us a Message
Response Time
Need help? Our support team aims to respond quickly: most enquiries are answered within one business day. Live chat is available for urgent issues and email tickets typically receive a reply within 24 hours. Complex cases that require verification or payment checks may take longer, and response times depend on the nature of the issue and required documentation.
Feedback
We'd love to hear from you. Share feedback, suggestions or ideas to improve the site, promotions or games. Every comment is read carefully by our team and helps shape updates to the user experience, features and support. Use the feedback form or contact our support team to tell us what you'd like to see next.